Terms and Conditions
Terms and Conditions
1. Introduction
Welcome to Knitting and the city! These Terms and Conditions govern your use of our website and the purchase of goods from us. By accessing or using our website, you agree to these Terms and Conditions. If you do not agree, please do not use our website.
2. Definitions
• “We”, “Our”, and “Us” refer to Knitting and the city.
• “You” and “Your” refer to the customer or user of our website.
• “Goods” refers to the products offered for sale on our website.
3. Orders and Payments
• All orders are subject to acceptance and availability.
• Prices are subject to change without notice.
• Payment must be made at the time of purchase. We accept Visa, Mastercard, Apple Pay, Google Pay, Union Pay, PayPal, American Express and Maestro.
• Once an order is placed, you will receive a confirmation email with details of your order.
4. Shipping and Delivery
• We ship within the UK. Shipping costs and delivery times vary depending on your location.
• Estimated delivery dates are provided for reference only. We are not responsible for delays caused by couriers or customs.
• If an item is lost or damaged during shipping, please contact us at support@knittingandthecity.com.
5. Returns and Refunds
• We accept returns within 30 days of delivery. The 30-day period begins on the date the order is marked as delivered according to the tracking information.
• The returned items must be in their original condition, unused, and with all original packaging.
• Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
• To initiate a return, please contact us at support@knittingandthecity.com with your order number and reason for the return.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 10 working days.
6. Intellectual Property
• All content on this website, including text, images, logos, and designs, is the property of Knitting and the City or our partners. This content is protected by copyright, trademark, and other intellectual property laws.
• You may not reproduce, distribute, or use any content from this website without prior written consent from us or our partners.
7. Limitation of Liability
• We are not responsible for any indirect, incidental, or consequential damages arising from the use of our website or the purchase of goods.
• Our liability is limited to the amount paid for the goods.
8. Privacy Policy
• We value your privacy and are committed to protecting your personal information. Our Privacy Policy is currently under development and will be available on our website soon. Please check back later for detailed information on how we collect, use, and safeguard your data.
9. Governing Law
• These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to These Terms
• We reserve the right to update or change these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the website after such changes constitutes acceptance of the new terms.
11. Contact Information
• If you have any questions or concerns about these Terms and Conditions, please contact us at contact@knittingandthecity.com.
1. Introduction
Welcome to Knitting and the city! These Terms and Conditions govern your use of our website and the purchase of goods from us. By accessing or using our website, you agree to these Terms and Conditions. If you do not agree, please do not use our website.
2. Definitions
• “We”, “Our”, and “Us” refer to Knitting and the city.
• “You” and “Your” refer to the customer or user of our website.
• “Goods” refers to the products offered for sale on our website.
3. Orders and Payments
• All orders are subject to acceptance and availability.
• Prices are subject to change without notice.
• Payment must be made at the time of purchase. We accept Visa, Mastercard, Apple Pay, Google Pay, Union Pay, PayPal, American Express and Maestro.
• Once an order is placed, you will receive a confirmation email with details of your order.
4. Shipping and Delivery
• We ship within the UK. Shipping costs and delivery times vary depending on your location.
• Estimated delivery dates are provided for reference only. We are not responsible for delays caused by couriers or customs.
• If an item is lost or damaged during shipping, please contact us at support@knittingandthecity.com.
5. Returns and Refunds
• We accept returns within 30 days of delivery. The 30-day period begins on the date the order is marked as delivered according to the tracking information.
• The returned items must be in their original condition, unused, and with all original packaging.
• Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
• To initiate a return, please contact us at support@knittingandthecity.com with your order number and reason for the return.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 10 working days.
6. Intellectual Property
• All content on this website, including text, images, logos, and designs, is the property of Knitting and the City or our partners. This content is protected by copyright, trademark, and other intellectual property laws.
• You may not reproduce, distribute, or use any content from this website without prior written consent from us or our partners.
7. Limitation of Liability
• We are not responsible for any indirect, incidental, or consequential damages arising from the use of our website or the purchase of goods.
• Our liability is limited to the amount paid for the goods.
8. Privacy Policy
• We value your privacy and are committed to protecting your personal information. Our Privacy Policy is currently under development and will be available on our website soon. Please check back later for detailed information on how we collect, use, and safeguard your data.
9. Governing Law
• These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to These Terms
• We reserve the right to update or change these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the website after such changes constitutes acceptance of the new terms.
11. Contact Information
• If you have any questions or concerns about these Terms and Conditions, please contact us at contact@knittingandthecity.com.